Website Terms of Use

Effective date: 21 July 2026

1. About these Terms

These Terms of Use govern your access to and use of www.roweandcoproperty.com.au and any associated webpages, booking tools, review functions and community features (the Website).

The Website is operated by Rowe and Co Property Advisory Pty Ltd trading as Rowe & Co Property (Rowe & Co, we, us or our).

Rowe & Co Property is a licensed real estate agency in New South Wales:

  • NSW Corporation Licence No. 10159071

  • Licensee in Charge: Nathaniel Barbuto

  • NSW Class 1 Real Estate Licence No. 20576444

By accessing or using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

2. Website information only

Content on the Website is provided for general information and educational purposes.

Unless we expressly agree otherwise in a separate written agreement, Website content:

  • is not personal property, financial, investment, taxation, legal, building, engineering or lending advice;

  • does not take into account your objectives, financial position, circumstances or requirements;

  • is not a recommendation to purchase, sell, lease, finance or otherwise deal with any particular property; and

  • should not be relied upon as a substitute for independent professional advice and your own enquiries.

Property markets, prices, availability, planning controls, lending conditions and other information can change. Although we take reasonable care when preparing Website content, we do not guarantee that all content is complete, current or suitable for your circumstances.

You should obtain appropriate legal, financial, taxation, building, pest, planning and other professional advice before making a property decision.

3. Bookings and enquiries

The Website may allow you to request a consultation, appointment or callback.

Submitting a booking or enquiry:

  • is a request only and does not guarantee availability;

  • is not confirmed until we provide written or verbal confirmation;

  • does not create an agency, advisory, fiduciary or other professional relationship;

  • does not require us to accept an engagement; and

  • does not constitute an agreement for us to provide property advisory or buyer-agency services.

Any professional services will be governed by a separate written agreement, including any applicable scope, fees, responsibilities and cancellation arrangements.

You must ensure that information provided in a booking or enquiry is accurate and current. Please notify us promptly if you need to change or cancel a confirmed appointment.

The Website does not process payments or conclude property advisory engagements.

Making a booking or enquiry does not, by itself, subscribe you to marketing communications. Where required, we will request marketing consent separately. You may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us.

4. Eligibility

You may browse the Website at any age. You must be at least 18 years old to make a booking or submit a review or other community content.

If you use the Website on behalf of a company or another person, you warrant that you have authority to bind that company or person to these Terms.

5. Acceptable use

You must use the Website lawfully and responsibly.

You must not:

  • breach any applicable law or another person’s rights;

  • impersonate another person or misrepresent your identity, experience or affiliation;

  • submit information that is false, fraudulent or misleading;

  • bully, threaten, harass, intimidate or abuse another person;

  • publish defamatory, discriminatory, hateful, obscene, sexually explicit or unlawfully offensive material;

  • publish another person’s private, confidential, sensitive or personal information without authority;

  • infringe copyright, trade mark, privacy, confidentiality or other legal rights;

  • upload malicious code, viruses or material designed to disrupt the Website;

  • attempt to gain unauthorised access to the Website, its systems or another user’s information;

  • scrape, harvest or systematically extract Website content or personal information without our written permission;

  • use automated tools to generate bookings, reviews, messages or other submissions;

  • advertise, solicit, spam or promote unrelated goods or services without our permission; or

  • assist another person to do any of these things.

  • You must not submit, upload, link to or distribute material that depicts, promotes, instructs or encourages child sexual exploitation, terrorism, extreme violence, suicide or self-harm, non-consensual intimate imagery, scams, identity theft or other unlawful conduct.

  • You must not use manipulated, synthetic or AI-generated content to impersonate, deceive or harm another person.

6. Reviews

If you submit a review, you must ensure that it:

  • reflects your genuine, honestly held opinion;

  • is based on your own first-hand experience;

  • is factually accurate where it makes statements of fact;

  • does not create a misleading overall impression; and

  • discloses any personal, employment, family, financial or commercial relationship that could influence the review.

You must not submit a review in return for a benefit unless that arrangement is clearly disclosed and permitted by law.

We may request reasonable information to verify that a review relates to a genuine experience. We will not remove or suppress a genuine review merely because it is critical or negative.

We may decline to publish, temporarily hide or remove a review if we reasonably believe it:

  • is fake, misleading or not based on a genuine experience;

  • breaches these Terms or applicable law;

  • contains abuse, threats, confidential information or unnecessary personal information;

  • is defamatory or infringes another person’s rights;

  • concerns an unrelated business or matter;

  • is spam or promotional material; or

  • is the subject of a genuine legal, safety or verification concern while we investigate it.

We will not materially alter the meaning of a review. We may correct an obvious formatting or typographical issue, request that the reviewer resubmit it, or publish an excerpt provided the excerpt does not distort the reviewer’s meaning.

Publication of a review does not mean that we endorse it or have independently verified every statement in it.

7. Community content

Reviews, comments, photographs, videos, messages and other material submitted through the Website are referred to as User Content.

You retain ownership of your User Content. By submitting it, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, communicate, format and moderate that content for the purposes of:

  • operating and improving the Website;

  • responding to your submission;

  • presenting community contributions; and

  • promoting Rowe & Co and its services.

This licence allows us to use reasonable excerpts and formatting, but not to materially misrepresent the meaning of your content. The licence continues for content already published or used with your permission, even if you later ask us to remove the original submission, to the extent reasonably necessary for recordkeeping or existing materials.

You warrant that:

  • you created the User Content or have all permissions needed to submit it;

  • its submission and our permitted use will not infringe another person’s rights;

  • any person identifiable in it has consented to its submission and permitted use, where consent is required; and

  • it complies with these Terms and applicable law.

To the extent permitted by law, you consent to us making reasonable formatting, cropping, accessibility and presentational changes to User Content and using it with or without attribution, as agreed with you.

Please avoid including property addresses, contact details, financial information or other sensitive information in public community content.

You understand that User Content submitted for publication may become publicly accessible, may be indexed by search engines and may be copied or shared by other people. You should not submit anything for public display that you wish to keep confidential.

Our licence allows us to display User Content on the Website and Rowe & Co’s owned social-media channels. We will seek separate permission before using identifiable User Content in paid advertising or a materially different promotional campaign.

8. Moderation and reporting

We may monitor or moderate User Content, but we are not required to review every submission before publication.

We may investigate reported material and take reasonable action, including requesting information, restricting visibility, removing content or referring serious matters to an appropriate authority.

If you believe Website content is unlawful, infringes your rights or breaches these Terms, contact us at nate@roweandco.au and include:

  • the location of the content;

  • why you believe it should be removed;

  • your contact details; and

  • any supporting information.

We will assess reports reasonably, but we are not required to resolve private disputes between users.

You may make a complaint about the Website, its content or our handling of a submission by emailing nate@roweandco.au with the subject line “Website complaint”. Please provide enough information for us to understand and investigate the matter.

We will acknowledge complaints within a reasonable time, investigate them fairly and explain the outcome or any action taken where appropriate. Complaints concerning professional property services may be handled under the applicable client agreement or regulatory complaints process.

9. Intellectual property

Unless otherwise stated, Rowe & Co or its licensors own the Website and its content, including its text, branding, graphics, photographs, videos, layout, design and software.

We grant you a limited, revocable, non-exclusive and non-transferable licence to access and use the Website for personal or internal business purposes.

You may save or print reasonable extracts for those purposes. You must not reproduce, republish, modify, sell, license, distribute, commercially exploit or create derivative works from Website content without our prior written permission, except where permitted by law.

“Rowe & Co Property” and associated branding may not be used without our written permission.

10. Third-party content and links

The Website may contain information supplied by third parties or links to third-party websites, booking platforms, social-media services or other resources.

We do not control those services and are not responsible for their availability, security, accuracy, privacy practices or terms. A link does not necessarily mean that we endorse the third party.

You access third-party services at your own discretion and should review their applicable terms and privacy policies.

11. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

When you make a booking, enquiry or submission, you must only provide personal information that you are authorised to provide.

Our Privacy Policy should be read together with these Terms.

12. Website availability and security

We aim to keep the Website available and secure, but we do not guarantee uninterrupted, error-free or completely secure access.

We may suspend, restrict, update or discontinue any part of the Website for maintenance, security, legal or operational reasons.

You are responsible for maintaining appropriate security, backups and malware protection on your own devices.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Any exclusion or limitation in these Terms applies only to the maximum extent permitted by law.

14. Liability

To the maximum extent permitted by law, Rowe & Co is not liable for loss arising solely from:

  • reliance on general Website information without obtaining advice appropriate to your circumstances;

  • information provided by another user or third party;

  • the unavailability, interruption or unauthorised use of the Website outside our reasonable control;

  • a decision made using inaccurate, incomplete or outdated information where we took reasonable care; or

  • third-party websites or services.

We do not exclude liability for fraud, wilful misconduct, negligence, breach of a non-excludable consumer guarantee or any other liability that cannot legally be excluded.

Where liability can lawfully be limited, our liability is limited to loss that was reasonably foreseeable and directly caused by our breach.

15. Responsibility for your content

You are responsible for your User Content and your use of the Website.

To the extent permitted by law, you must compensate us for reasonable loss, liability or expense arising from a third-party claim caused by your unlawful User Content or your material breach of these Terms.

Your responsibility will be reduced to the extent that our own act or omission caused or contributed to the loss.

16. Restriction or termination of access

We may restrict or terminate your access to interactive Website features where we reasonably believe that you have:

  • materially or repeatedly breached these Terms;

  • created a security, legal or safety risk;

  • misused a booking, review or community function; or

  • engaged in unlawful or fraudulent conduct.

Where appropriate, we will give you notice and a reasonable opportunity to respond. We may act immediately where necessary to protect another person, preserve security or comply with law.

17. Changes to these Terms

We may update these Terms to reflect changes to the Website, our practices or applicable law.

The updated Terms will apply from the effective date displayed at the top. Where a change materially affects users of an interactive feature, we will take reasonable steps to provide notice.

Changes will not retrospectively remove rights that have already accrued.

18. General provisions

If a provision of these Terms is found to be invalid or unenforceable, it will be read down to the minimum extent necessary or severed. The remaining provisions will continue to apply.

A delay in exercising a right does not waive that right.

These Terms apply only to Website use. Any separate written agreement for professional services will prevail to the extent of an inconsistency concerning those services.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia.

Subject to any rights you have under applicable consumer law, the parties submit to the courts of New South Wales and courts entitled to hear appeals from them.

20. Contact

Rowe and Co Property Advisory Pty Ltd
Trading as Rowe & Co Property

Email: nate@roweandco.au
Telephone: +61 402 024 775
Website: www.roweandcoproperty.com.au